• +1.888.436.3797
  • Support
  • Status
  • Company
  • Genesys Login
  • Search
  • Solutions
    • Customer Service
    • Marketing
    • Sales
  • Platform
    • PureCloud
    • PureConnect
    • PureEngage
    • What’s New
  • Customer Experience
    • Better Results
    • Innovations
    • Customer Success
  • Resources
    • Resources
    • Events
    • Webinars
    • Customer Stories
    • Partners
    • Capabilities
    • Blog
    • Newsroom
    • Glossary
Home > What is Contact Center CRM?

What is contact center CRM?

Request a demo

Try for free

Contact us

Request a quote

Contact center customer relationship management (CRM) is a contact center software solution that provides employees with access to account information and history in an effort to provide a real-time, personalized customer experience across all channels, including voice, web and social.

Today, many organizations fail to effectively integrate their CRM systems with contact center operations. Without integration, important data stored in the CRM—including customer preferences and details on past interactions—cannot be utilized as a tool to enhance customer experience.

How Genesys can help

The Genesys Customer Experience Platform easily integrates with CRM systems. When vital customer information is easily accessible, contact center agents can more efficiently deliver a personalized, omnichannel customer experience.

With the Genesys Customer Experience Platform, you can seamlessly integrate CRM systems to:

  • Personalize the customer experience
  • Create consistent experience across all channels
  • Reduce call resolution times
  • Easily manage agent activity and customer interactions

Company

  • Newsroom
  • Social Responsibility
  • Leadership
  • Contact Us

Solutions

  • Customer Service
  • Marketing
  • Sales
  • Partners

About Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

  • +1.888.436.3797
  • Support
  • Careers
  • Select Region
  • Site Map

Copyright © 2019 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription