What is a Virtual Contact Center?

A virtual contact center is a solution that supports contact center agents who are spread throughout various geographical locations. It makes efficient use of distributed and varied workforces by matching the appropriate agent with the customer according to why they reached out to your company and which channel of communication they used.

Virtual contact center (VCC)

A virtual contact center (VCC) is a solution that supports contact center agents in various geographical locations instead of a single physical location.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Virtual contact center (VCC)

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