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A virtual contact center (VCC) is a solution that supports contact center agents in various geographical locations instead of a single physical location. A virtual contact center makes efficient use of distributed and varied workforces by matching the appropriate agent with the customer depending on the reason for the interaction and the channel of communication.
The Genesys Customer Experience Platform virtual contact center creates a seamless one-to-one customer experience through a customizable Customer Experience platform. Cloud-based virtual contact center from Genesys can empower your business to deliver consistent and personalized experiences at every touchpoint on any channel.