Always deliver the right experience
Your on-premises solution is powerful at delivering great experiences to customers and employees, but changing it to accommodate new requirements can be expensive and time-consuming. Sooner or later, you’ll need to move to something more dynamic in order to stay competitive.
It’s time you graduated to the next level. We appreciate your business and want to continue helping you to compete in a world of non-stop change. The first step is to move to Genesys Cloud — the customer experience solution of the future.
Continuously meet changing requirements
Change is constant and happening faster than ever. Your ability to adapt and enhance your capabilities will determine your success on the road ahead. Genesys Cloud is how you’ll get there.
Easily deploy new digital capabilities as an extension of your existing interface — SMS, email, chat, co- browse, video calling, social media and popular messaging apps. Ensure you’re where your customers are today and as they evolve in the future.
Enhance the efficiency of your digital experiences by adding self-service bots to the mix. Customers get faster responses and employees are spared from handling the tedious, repetitive tasks that machines were built for.
Go a step further by predicting when to initiate a digital engagement based on customer behavior. Use real-time insights to proactively trigger bot or human interactions, then use the data gathered from those interactions to improve your agent experiences.
Always have modern means to produce competitive results
Take advantage of the quickest deployment available today. In the last two years, Genesys Professional Services performed hundreds of customer migrations. That experience resulted in automation tools and a use case methodology that will get you in the cloud seeing results up to 60% faster than anyone else. There are parts of the migration that will take other vendors weeks to complete, but Genesys can do this in a single day with automation.
Experts help drive your outcomes
The journey with Genesys Cloud includes a trusted guide — your Genesys Advisor. Together, you’ill chart a path to success and follow up at regular touch points until your goals are achieved. Your Advisor gets to know you and reaches out proactively to help you leverage our resources for maximum impact. Your Advisor is part of the our promise that we’re with you all the way.
Genesys Cloud is ready for you
It’s grown up a lot in the last few years. After releasing 150 features in 2018 and then surpassing that in 2019, Genesys Cloud competes with mature on-premises solutions and far surpasses newer cloud solutions. Today, it’s used by enterprises with thousands of seats. The ability to add such a wide breadth of functionality into a single pane of glass without complex integrations will make you agile and tough to compete with.
The offer is here
Moving to Genesys Cloud comes with an incentive package to help your numbers add up and your muscles relax. We’ll convert your maintenance payments into cloud subscription payments so you never pay both at the same time. We’ll discount the cost of Genesys Professional Services to perform the implementation. And you can keep your on-premises licenses as backup — if you aren’t satisfied with Genesys Cloud, go right back to what you had. No back maintenance. (But we don’t think you’ll need it.)
The time is now
Start grabbing every opportunity. Discover better ways to use your data to deliver more personalized experiences. Streamline your IT operations. Win more brand loyalty by being where conversations are happening at all times.. Your journey with Genesys has only just begun, and the best is yet to come.
Director of Operations, Education Technology
Western Governor’s University
Customers agree — it’s worth it
On-premises customers who modernize their capabilities see outstanding results. Here are some of them.
- Lower telephony costs
- Easy expansion into another office
- Better flexibility with their remote workforce
- Explored new capabilities in SMS, scripting and WFM
- Maintained all integrations through Genesys Cloud APIs
- Can open in-country contact centers without major investment
- 87% faster training and onboarding — from two days to two hours
- Improved forecasting and scheduling
- 30% savings on licenses
- Better use of IT resources for innovation
- Over half of chat enquires solved automatically
- 30% savings on licensing and support costs
- Faster response through email, from 5 days to 24 hours
- 95% first call resolution
- 5% rise in agent productivity
Let's do this
We’ve got the experts, tools, and your migration plan standing by. We’ve got the perfect cloud solution to enable a lifetime of continuous innovation. Don’t lose any more opportunities to grow your capabilities. Contact us to learn more about how Genesys Cloud can drive better outcomes for your organization for years to come.