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Frequently asked questions

Frequently asked questions about the 2021 Genesys Customer Innovation Awards

To make the 2021 Genesys Customer Innovation Awards nomination process easier, we’ve compiled some frequently asked questions.

1. What do winning customers receive?

Winning organizations will be globally recognized for customer innovation, which includes:

Winners will be recognized through a virtual awards ceremony attended by their peers, analysts and Genesys leadership from around the world. We’ll work to maximize the buzz around individual winners through press activity and social media.

In addition, winners are awarded:

  • $1,500 donation to charity of their choice
  • Team party with Genesys-branded items and surprises
  • Digital promotion package with press release, social posts and customer-branded graphics
  • Personalized trophy
  • LinkedIn recognition with professional writing and collaboration (limit three)
  • Genesys-branded merchandise bundle (limit three)

2. How do customers qualify?

Eligibility requirements can be found here.

3. How can I get nominated?

Genesys customers can be self-nominated, or nominated by a peer, a colleague, a partner or any Genesys employee.

4. What’s the deadline for submitting a nomination?

The nomination period will close on April 30, 2021.

5. How will I know the results of the 2021 Customer Innovation Awards?

Winners will be contacted directly by May 30, 2021, and will be announced publicly via a virtual awards ceremony in June 2021.

6. What are the criteria for winning?

Judging criteria can be found here.

7. Who will determine the winners?

A panel of Genesys executives, industry analysts and past winners will determine the winners of the 2021 Genesys Customer Innovation Awards.

8. How many winners will be recognized?

There will be eight (8) winners total:

  • CX Creator — Best customization success story
  • CX Empathy — Best story to demonstrate empathy in customer experience
  • CX Innovator — Best innovation success story
  • CX Mover* — Best cloud implementation success story
  • CX Team Mobilizer — Best team productivity success story

*There will be four (4) subcategories for The CX Mover award, based on implementation.

9. Where can I read the Terms and Conditions?

Read the full Terms and Conditions here.

10.  I’m not sure if I’m allowed to nominate on behalf of my organization. What do I do?

Submit the nomination; we can work out the details later. However, please consider your Eligibility and the Terms and Conditions.

11. I’m an account executive or partner. I know nominated customers are supposed to be in GCAP. How do I get them enrolled?

Please make sure they fully sign up to the Genesys Customer Advocacy Program by registering here and finishing the first challenge.

12. I won the Genesys Customer Innovation Awards previously. Can I nominate my organization again?

It depends. If you won an award in 2018 or earlier, please feel free to nominate your company again. Winners from 2019 or 2020 are not eligible. However, we encourage you to help judge the 2021 winners.

13. I have a question that isn’t in the FAQ. Whom can I contact?

If your question is not included here, please email [email protected].

14. May I apply to more than one category?

Of course. Apply to as many categories as you like. It’s an easy way to increase your chances of winning, as long as you tailor your nomination to each award category. But remember: Your organization can only be named a finalist in one category.

Winners and finalists

Winners and finalists

Find out more →

Eligibility and Criteria

Eligibility and Criteria

Find out more →

Terms and conditions

Terms and conditions

Find out more →

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