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Frequently asked questions

Frequently asked questions about the 2022 Genesys Customer Innovation Awards

To make the 2022 Genesys Customer Innovation Awards nomination process easier, we’ve compiled some frequently asked questions.

1. What do winning customers receive?

Winning organizations will be globally recognized through PR and social media initiatives. All winners will have their story documented with a case study, blog post and/or video.

In addition, winners are awarded:

  • $1,500 donation to a charity of their choice
  • Team celebration with Genesys-branded items and treats
  • Digital promotion package with press release, social posts and customer-branded graphics
  • Personalized trophy and certificate
  • Genesys-branded merchandise bundle (limit three)

2. How do customers qualify?

Eligibility requirements can be found here.

3. How can I get nominated?

Genesys customers can be self-nominated, or nominated by a peer, a colleague, a partner or any Genesys employee.

4. What’s the deadline for submitting a nomination?

The nomination period will close on May 6, 2022.

5. How will I know the results of the 2022 Customer Innovation Awards?

Finalists will be announced by May 2022 through the Genesys blog. Winners will be contacted directly by June 2022, and will be announced publicly via a press release by July 2022.

6. What are the criteria for winning?

Judging criteria can be found here.

7. Who will determine the winners?

A panel of Genesys executives, industry analysts and past customer winners will determine the winners of the 2022 Genesys Customer Innovation Awards.

8. How many winners will be recognized?

There will be eight winners total:

  • CX Creator — Most innovative use of capabilities across product, marketplace, your ecosystem and custom development
  • CX Empathy — Best use of empathy in customer experience
  • CX Innovator — Most successful innovation
  • CX Mover — Best cloud implementation
  • CX Team Mobilizer — Best example of improving team engagement

There will be four winners for the CX Mover award category, based on implementation (partner implementation, Professional Services implementation and self implementation).

9. Where can I read the Terms and Conditions?

Read the full Terms and Conditions here.

10.  I’m not sure if I’m allowed to nominate on behalf of my organization. What do I do?

Submit the nomination; we can work out the details later. However, please consider your Eligibility and the Terms and Conditions.

11. I’m an account executive or partner. I know nominated customers are supposed to be in GCAP. How do I get them enrolled?

Please make sure they fully sign up to the Genesys Customer Advocacy Program (GCAP) by registering here and finishing the first challenge.

12. I won the Genesys Customer Innovation Awards previously. Can I nominate my organization again?

It depends. If you won an award in 2019 or earlier, please feel free to nominate your company again. Winners from 2020 or 2021 are not eligible. However, we encourage you to help judge the 2022 winners.

13. I have a question that isn’t in the FAQ. Whom can I contact?

If your question is not included here, please email [email protected].

14. May I apply to more than one category?

Of course. Apply to as many categories as you like. It’s an easy way to increase your chances of winning, as long as you tailor your nomination to each award category. But remember: Your organization can only be named a finalist in one category.

Winners and finalists

Winners and finalists

Find out more →

Eligibility and Criteria

Eligibility and criteria

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Terms and conditions

Terms and conditions

Find out more →