Eligibility and
judging criteria

Eligibility and Judging Criteria for the 2020 Genesys Customer Innovation Awards

Eligibility

  • Be a Genesys customer with a live solution
  • Have a compelling customer experience transformation story
  • Be a GCAP member who agrees to the use of company name and logo at the Xperience 2020 event and in Genesys social and digital channels
  • Agree to a written case study and/or a customer video success story
  • Send a representative to attend Xperience 2020
  • Agree to be mentioned in a press release announcing the winners

Judging criteria

Help convince us that your organization should win. Consider the following metrics to appropriately highlight your customer experience story. Each category has associated criteria for judging.

Please tell us about how the organization:

  • Became a Genesys customer in 2018 or later
  • Successfully implemented Genesys and quickly experienced results
  • Increased customer satisfaction/Net Promoter Score or reduced customer effort
  • Changed technology and infrastructure
  • Measured reduction in technology infrastructure costs
  • Improved customer loyalty
  • Improved employee satisfaction
  • Increased revenues
  • Demonstrated ROI and efficiency

Please tell us about how the organization:

  • Makes a difference in the world or the community
  • Uses customer experience technology to make a positive impact
  • Measures success — include metrics, if possible

Please tell us about how the organization:

  • Established global customer experience presence with follow-the-sun capabilities
  • Increased customer satisfaction/Net Promoter Score or reduced customer effort
  • Changed the technology and infrastructure
  • Measured reduction in technology infrastructure costs
  • Improved customer loyalty
  • Improved employee satisfaction
  • Increased revenues
  • Demonstrated ROI and efficiency

Please tell us about how the organization:

  • Pushed the envelope when implementing innovative technologies
  • Deployed omnichannel solutions that allow for multimodality for all customer touchpoints
  • Leveraged technology from Genesys Appfoundry partners
  • Increased customer satisfaction/Net Promoter Score or reduced customer effort
  • Improved overall efficiency
  • Improved quality, retention or employee satisfaction
  • Improved quality of new recruits
  • Demonstrated qualified customer conversion
  • Increased revenues
  • Demonstrated ROI and efficiency

Please tell us about how the organization:

  • Evolved customer experience strategy to be future-proof and purpose-built as part of a digital transformation initiative
  • Increased customer satisfaction/Net Promoter Score or reduced customer effort
  • Changed technology and infrastructure
  • Measured reduction in technology infrastructure costs
  • Improved customer loyalty
  • Improved employee satisfaction
  • Increased revenues
  • Demonstrated ROI and efficiency

Please tell us about how the organization:

  • Leverages Genesys technology to increase sales, conversions, etc.
  • Changed technology and infrastructure
  • Increased revenues
  • Demonstrated ROI and efficiency

Please tell us about how the organization:

  • Leveraged Genesys tools, such as workforce engagement management and workload management, to increase team productivity metrics
  • Changed technology and infrastructure
  • Measured reduction in technology infrastructure costs
  • Improved employee satisfaction
  • Increased revenues
  • Demonstrated ROI and efficiency
Winners and finalists

Winners and finalists

Find out more →

Terms and conditions

Terms and conditions

Find out more →

Live Assistance

Live Assistance