Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Nominees must:
Help convince us that your organization should win. Consider the following metrics to appropriately highlight your customer experience story. Each category has associated criteria for judging.
Most organizations know that happier employees lead to happier customers. The CX Achiever recognizes organizations that are not only focused on customer experience (CX), but also employee experience (EX). Has Genesys technology helped you reimagine and orchestrate CX journeys while giving employees the ability to deliver smarter outcomes with less effort? Have you empowered customers to self-serve through digital channels and empowered employees with modern experiences? Tell us about how you’re cultivating both CX and EX within your organization to enable amazing experiences.
If possible, please include how your organization:
CX Innovator is for those pushing the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice. Perhaps you’ve accelerated time to value with AI capabilities, automated smarter or adapted faster to meet business demands. Or maybe you’ve leveraged APIs, developer tools, Genesys AppFoundry® Marketplace or your own ecosystem to create custom or differentiated CX capabilities that optimize customer and employee experiences. Share how you’re using Genesys technology, partner technology or your own innovation to orchestrate the customer journey to achieve incredible results; be sure to include metrics.
Tell us how you’ve invested in capabilities built to be turnkey, smart, easy to adopt and designed to support customer-centric insights and journeys.
Two CX Innovator Award winners will be chosen according to organization size:
Please tell us about how your organization:
If you were once invested in a legacy, hardware-based contact center platform solution or have transitioned from another cloud environment to the Genesys Cloud CX™ platform within the last 24 months, tell us how this change transformed your customer experience. This includes moving from a Genesys solution or competing provider. Please include the name of the previous platform used and the benefits you achieved through the migration.
Four CX Mover Award winners will be chosen by implementation:
Please tell us about how your organization successfully implemented the Genesys Cloud CX™ platform to:
Make sure to include details about your implementation experience (length of time, involvement of a partner or Genesys Professional Services team, number of locations and languages deployed, or other relevant details).
This award is for teams within the contact center that have modernized how they manage and empower their employees with Genesys Workforce Engagement Management. You might have automated all or augmented parts of your quality and compliance processes through speech and text analytics, or improved employee engagement through coaching, gamification or employee development. Or perhaps you’ve enabled better scheduling of your employees through workforce management and provided employees with on-the-go access and flexibility with the adoption of the Tempo mobile app. Tell us how you’ve improved your team processes and engagement with Genesys Workforce Engagement Management technology to become more effective, efficient and empathetic in your customer and employee experiences.
Please tell us about how your organization:
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
