CX+AI innovation for visionary leaders

If the last few years have taught us anything, it’s how vital it is to adapt. But why is change so hard? And how can we diagnose complacency and conquer our goals?

Katy Milkman, award-winning behavioral scientist and Wharton professor, has devoted her career to understanding the science of change. Drawing from her bestselling book, How to Change, Milkman combines science, humor, and real-world stories to show how we can overcome even our toughest personal and professional obstacles.

She was named to the Thinkers50—often referred to as the “Oscars of Management Thinkers”—and is featured in a MasterClass on navigating change.

In her talks, Milkman delivers a science-based blueprint for adapting our own behavior—and the behavior of those we lead, manage, and coach—to meet the demands of a rapidly changing world.

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Peter Attia, MD is the founder of Early Medical, a medical practice that applies the principles of Medicine 3.0 to help patients lengthen their lifespan while simultaneously improving their healthspan.

He is the host of The Drive, one of the most popular podcasts focused on health and medicine. He is also the author of the #1 New York Times Bestseller, Outlive: The Science and Art of Longevity.

Dr. Attia received his medical degree from the Stanford University School of Medicine and trained for five years in general surgery at the Johns Hopkins Hospital, where he received several prestigious awards, including Resident of the Year.

He then spent two years at the National Institutes of Health as a surgical oncology fellow at the National Cancer Institute, where his research focused on immune-based therapies for melanoma.

Dr. Attia lives in Austin, Texas, with his wife and three children.

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Justine Cassell led the team that built the world’s first multimodal conversational agent and has remained at the forefront of innovation in chatbots and virtual agents ever since.

She currently holds a joint appointment as Dean’s Professor in the School of Computer Science at Carnegie Mellon University and as Senior Researcher at Inria Paris, where she also occupies a Chair in Artificial Intelligence within the PRAIRIE Institute.

Cassell joined CMU in 2010 to lead the Human-Computer Interaction Institute, following her tenure as faculty at Northwestern University, where she founded the Technology and Social Behavior Research Center. Prior to that, she was a tenured professor at the MIT Media Lab.

Her groundbreaking work has been recognized with numerous honors, including:

• The MIT Edgerton Prize
• The Anita Borg Institute Women of Vision Award
• The AAMAS Test of Time Paper Award
• The Henry and Bryna David Prize from the National Academy of Sciences

She is a Fellow of the AAAS, the ACM, and the Royal Society of Edinburgh, and holds an honorary doctorate from the University of Edinburgh.

In addition to her academic work, Justine consults for governments worldwide on AI policy. In 2021, she was appointed to France’s Conseil National du Numérique (CNNum), advising on the digital future of the country. She has also spoken on Artificial Intelligence at the World Economic Forum in Davos for nine consecutive years and is co-founder of EqualAI, a nonprofit working to reduce bias in AI and champion responsible, inclusive innovation.

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Tony Bates is the Chairman and Chief Executive Officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 6,000 employees.

Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. A passionate technologist at heart, Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies.

Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers.

In addition to his role at Genesys, Tony serves on the board of directors at Okta and leads the Technology, Media and Telecommunications Task Force of the Sustainable Markets Initiative. He was awarded an honorary doctorate by London South Bank University in October 2024.