Analyst Research Report:

Frost & Sullivan Names Genesys the 2019 Contact Center North America Company of the Year

Contact center industry leaders not only provide cutting-edge technologies and solutions; they use best practices to move businesses from simple interactions to modern, omnichannel customer experiences.

Using a 10-step evaluation process, Frost & Sullivan analysts independently assessed contact center solution providers. Genesys has been named the Frost & Sullivan 2019 Contact Center North America Company of the Year — ranking above the competition for the second year in a row.

In this report, you’ll learn how Genesys demonstrated excellence in:

  • Overall performance
  • Ability to continuously innovate with new technology
  • Commitment to partnering with customers in all areas of business

Get this report to review the complete research findings.

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