Frost & Sullivan report

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2022

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As premises-based contact center systems near end of life and the market matures, enterprise customers are looking to the cloud to gain quicker access to enhanced features. The reality is: cloud-based technology designed for the contact center is now more robust — offering access to all the features that on-premises solutions provide.

With advancements in artificial intelligence-powered capabilities to improve both customer experience and employee experience; a focus on innovation through extensive investment in R&D; and developer community growth, Genesys outranks the competition in the Frost Radar™ North American Enterprise Cloud Contact Center Market, 2022 report.

Download the full report to learn:

Strategic insights into the enterprise cloud contact center market
The significance of being on the Frost Radar™
Why Genesys remains in the report’s highest Growth and Innovation leadership tier

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.