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Optimize your citizen experience:

A FedRAMP-authorized contact center solution

Make great citizen experiences happen — and deliver on your agency’s mission.

Rely on a cloud contact center that meets the stringent security requirements of the Federal Risk and Authorization Management Program (FedRAMP), a federal government program that determines which cloud products or services are secure enough for federal agencies to use. The Maximus Genesysment Platform is a full-featured omnichannel engagement solution that meets those requirements to drive your digital transformation.

In this ebook, you’ll learn to deliver the secure, personalized experiences your citizens expect.  See how:

  • The platform unifies all voice and digital channels, inbound and outbound interactions, self-service, and work items
  • Adding artificial intelligence (AI) capabilities makes your engagement abilities limitless
  • Modern options in and FedRAMP-authorized solutions will fulfill your agency’s mission securely — at every touchpoint of the Citizen Journey