Transform your federal government customer experience

Provide trusted, secure government services with Genesys
Cloud CX — now FedRAMP^® Authorized

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Deliver customer and employee experiences that put people first

Meet modernization and security requirements with an experience orchestration platform that’s FedRAMP Authorized. Power your virtual call center and create a better experience for your employees and the people you serve — all while accelerating mission outcomes.

Safeguard the mission

The Genesys Cloud™ platform is recognized as FedRAMP Authorized at the moderate impact level.

Serve customers on any channel

Meet your customers on their preferred channels. Make it easy for them to connect across chat, email, text and voice channels.

Elevate your employee experience

Attract and retain the brightest people by giving them the best tools, knowledge and information to serve the mission and reach their potential.

Orchestrate better customer journeys

Visualize, analyze and monitor end-to-end customer journeys to rapidly diagnose problems and identify improvement areas.

Simplify your tech stack

Consolidate systems and lower costs. Invest in a unified platform with the most comprehensive set of native experience orchestration capabilities.

Empower your CX agents

Provide agents with artificial intelligence (AI)-powered tools that help predict customer needs. Then, make sure they have the context and information needed to resolve issues faster.

Provide always-on service options

Make it fast and easy for people to get the right information. Bots and intelligent virtual assistants provide 24/7 service for routine inquiries.

Be ready for the unexpected

Effortlessly scale government services. Autoscaling services provide instant and virtually unlimited capacity to support even the most demanding workloads.

Deliver personalized experiences across every channel

Capture data from all engagement channels and access it in real time. With the single, secure Genesys Cloud platform, you can use derived insights to guide customer journeys, take proactive measures automatically and help agents deliver more personalized and empathetic experiences.

Omnichannel

Connect conversations across multiple channels into a seamless customer experience.

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Predictive routing

Use AI to match customers to the employees most likely to deliver the best service.

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Proactive engagement

Reduce operational costs and proactively deliver important, time-sensitive information via customers’ preferred channels.

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Analytics and reporting

Easily integrate, view, manage and act on data. Use real-time insights to improve decisions, opportunity areas and results.

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Accessibility

Genesys Cloud is designed for accessibility. View our Voluntary Product Accessibility Templates (VPAT) for adherence to US Section 508 guidelines.

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Workforce engagement

Cloud-native workforce engagement management solutions handle quality, performance, scheduling, training and recognition.

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Improve CX to build trust and engagement

1 Virtual center

1 Statewide virtual call center serving more than 265,000 Alaskans

– Alaska Department of Health and Social Services

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59% Reduction

59% Reduction in staff turnover because of improved employee experience

– PATLive

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72 hours

Spin up for a virtual call center to support vaccine rollout

– Utah Department of Health

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Build your virtual call center on Genesys Cloud

Power your agency on Genesys Cloud to achieve long-term agility. Get the built-in security, ease of use and flexibility you need to keep pace with evolving consumer expectations. Take the next step to support customer journeys and optimize their experiences.

Find out how Genesys Cloud gives you a more effective and powerful virtual contact center. Contact us today to connect with a member of our government sales team.

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+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Transform your federal government customer experience

Deliver customer and employee experiences that put people first

Safeguard the mission

Serve customers on any channel

Elevate your employee experience

Orchestrate better customer journeys

Simplify your tech stack

Empower your CX agents

Provide always-on service options

Be ready for the unexpected

Deliver personalized experiences across every channel

Omnichannel

Predictive routing

Proactive engagement

Analytics and reporting

Accessibility

Workforce engagement

Improve CX to build trust and engagement

1 Virtual center

59% Reduction

72 hours

Drive agility in your virtual government call center

Deliver on the promise of digital engagement in government

Utah speeds contact tracing capabilities

Put citizens at the center of government services

Build your virtual call center on Genesys Cloud

Thank you for your interest.