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From a growing company to an enterprise call center, we’ve got you covered with flexible pricing.

All Genesys Cloud CX plans include IVR minutes, data storage and API requests — with additional features and add-on capabilities. We’ll help you provide the best customer experience from day one.

Make every day easier in your contact center with Genesys Cloud CX

Easy to deploy

Easy to deploy

Go live in days, not months. Enjoy Genesys Cloud CX right away as a turnkey application. Add pre-built integrations with a click. Or use our open APIs to build a custom solution.

Easy to use

Easy to use

Genesys Cloud CX is designed to be radically simple. Its intuitive, all-in-one interface means almost no training, better customer context, and happier, more productive reps.

Easy to succeed

Easy to succeed

With better visibility into your contact center and business operations, you can make smarter decisions—fast. Genesys Cloud CX customers often see ROI in as little as 90 days.

Industry analysts and reviewers count Genesys as a contact center leader


Gartner names Genesys a Leader in the 2020 Contact Center as a Service (CCaaS) Magic Quadrant


Genesys named a leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report


Gartner names Genesys as a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management


Omdia names Genesys a leader in the cloud contact center market for 2020 – 2021

Frost & Sullivan

Genesys tops the Frost and Sullivan Radar for the European Contact Center as a Service Market, 2020


Genesys named a leader in the Spring, Summer, and Fall 2020 and Winter 2021 G2 Grid® for contact center operations

The most capable software for your dollar

Deliver great customer experiences easily with the right cloud center software. From call center basics to the latest CX innovations, Genesys Cloud CX provides superior capabilities for superior service. See what it can do.

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Real customers, real results

Genesys Cloud CX helps contact centers deliver connected customer experiences

Efinancial logo

“Our ROI for moving to Genesys Cloud CX is that the business is not only solvent [after lockdown] but is profitable and posting record sales.”

Paul Bourdeaux,
Vice President of IT, eFinancial

Logo techstyle

“With Genesys Cloud CX, we have a robust customer experience platform with all the features needed to raise the bar on the service we provide to members.”

Aarde Cosseboom,
Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Quicken logo

“In a world where customer service expectations are changing at lightning speed, Genesys Cloud CX gives us a serious competitive advantage.”

Ian Roberts,
Customer Care Operations Leader, Quicken

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