One size doesn’t fit all

Agents? Bots? We’ve got options.

Agent

Make contact center agents more efficient with a unified workspace for multichannel digital engagement and support.

  • Live Chat (Desktop and Mobile)
  • In-app Mobile Chat (Mobile SDK)
  • Email
  • Text Messaging
  • Facebook Messenger
  • Video Chat
  • File Transfer
  • Co-browsing
  • Visitor Monitoring
  • Skills-based Routing
  • Salesforce Integration
  • Zendesk Integration
  • Google Analytics Integration
  • Auto Translation (Lionbridge Integration)
  • Multiple APIs
  • Robust Reporting
  • Automatic Distribution
  • Proactive Engagement

Service

Deliver superior customer experiences with AI-powered self-service and live agent support.

Includes all Agent features, plus:

  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-service
  • Proactive Outreach Engine
  • Dynamic Search Bar
  • Resource Management
  • Smart Routing
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights
  • WhatsApp
  • Knowledge Base Launchpad

Advise

Give all customer-facing employees (both in and out of the contact center) access to company knowledge.

  • Natural Language Processing
  • Portal Templates
  • Knowledge Management
  • Salesforce Integration
  • Chrome Browser Extension
  • Article Suggestions
  • Exposed Metadata
  • Comments
  • Insights Dashboard

Helpdesk

NEW
Modernize your own employees’ experience with IT and HR chatbots.

Includes all Agent features, plus:

  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-service
  • Microsoft Teams Integration (Beta)
  • Chrome Browser Extension
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights
  • ServiceNow Knowledge Base Sync
  • Custom Intent Library
  • Deployment Guide
  • Knowledge Base Launchpad

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