One size doesn’t fit all

Agents? Bots? We’ve got options.

Agent

Make contact center agents more efficient with a unified workspace for multichannel digital engagement and support.

Live Chat (Desktop and Mobile)
In-app Mobile Chat (Mobile SDK)
Email
Text Messaging
Facebook Messenger
Video Chat
File Transfer
Co-browsing
Visitor Monitoring
Skills-based Routing
Salesforce Integration
Zendesk Integration
Google Analytics Integration
Auto Translation (Lionbridge Integration)
Multiple APIs
Robust Reporting
Automatic Distribution
Proactive Engagement

Talk to sales

Service

Deliver superior customer experiences with AI-powered self-service and live agent support.

Includes all Agent features, plus:

AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-service
Proactive Outreach Engine
Dynamic Search Bar
Resource Management
Smart Routing
Knowledge Management
Agent Smart Advisor
Voices Dashboard
Customer Insights
WhatsApp
Knowledge Base Launchpad

Talk to sales

Advise

Give all customer-facing employees (both in and out of the contact center) access to company knowledge.

Natural Language Processing
Portal Templates
Knowledge Management
Salesforce Integration
Chrome Browser Extension
Article Suggestions
Exposed Metadata
Comments
Insights Dashboard

Talk to sales

Helpdesk

NEW
Modernize your own employees’ experience with IT and HR chatbots.

Includes all Agent features, plus:

AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-service
Microsoft Teams Integration (Beta)
Chrome Browser Extension
Knowledge Management
Agent Smart Advisor
Voices Dashboard
Customer Insights
ServiceNow Knowledge Base Sync
Custom Intent Library
Deployment Guide
Knowledge Base Launchpad

Talk to sales

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.