Genesys UX Research

Influence Genesys products and help us shape the future of customer service.

Your insights make all the difference!

At Genesys, we leverage research to understand what matters most to our customers. We take what we learn from you to design experiences, to optimize your user journeys. Signing up for our UX Research program, you will have the opportunity to share your thoughts and experiences with our research teams and influence the future of Genesys products.

Participation is voluntary, you can always turn down invitations, and you can unsubscribe from the group at any time.

Not currently working with Genesys products? No problem! All types of customer service and software experience are welcome to sign up.

What is in it for you?

Earn thank-you gifts like gift cards, swag and more.

Become a Genesys influencer and help shape products and experiences by providing feedback.

Tell your side of the story so we can embrace empathy.

Get an insider’s view of what we are working on and share your thoughts.

Connect directly with Genesys product and design teams.

And of course, get bragging rights for impacting the future of customer service.

How does it work?

Sign up

Complete a 5-minute survey to tell us who you are and we will find the right activities for you.

Participate

You may be invited to participate in a variety of activities like interviews, surveys, feedback tests, and more.

Earn thank-you gifts

When you complete an activity, we’ll send you a thank-you gift*.

FAQ | Participation terms

*Thank-you gifts are based on the type of study. Options are swag, gift cards, charity donations, and more.

No longer interested? Opt out here

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.