The bottom line is, customer experience (CX) can make or break your business. And the biggest factor impacting CX? How you engage with customers. As the most comprehensive and tightly integrated AI-powered solution on the market, Genesys DXâ„¢ is built to break down any and all barriers to help you engage smarter.
Tackling modern customer experience challenges with status quo solutions will hold your business back and frustrate your customers. It’s time to break through to the other side and unlock your business potential.
Yep, we’ve got the table stakes covered. We support future-proof channels of engagement, synchronize with existing systems to leverage customer data and are a globally secure platform. But that’s not all.
Genesys DX bots aren’t just on the front lines helping customers find answers, place orders and fix problems 24/7 with a smile. They’re also working overtime behind the scenes advising service reps for better customer outcomes.
It’s hard to decipher the reality from the hype around chatbots. There are demos galore of so-called conversational bots, but replicating those for your business typically requires a whole lot of data scientists and scripted responses. No thanks. Our bots are built for conversions from day one.
The Genesys DX solution locks nothing away. Insights that are fueled by actual customer experiences are presented in real time, so you can take immediate action. And you don’t have to front-load your knowledge base with anticipated content. Genesys DX listens to customers to help you exceed their expectations.
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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