Never lose a sale or leave customers searching for answers on their own. That’s the power of proactive chat, built into every edition of Genesys DX. It lets you target a website visitor, start a conversation at the right moment, and capture leads and conversions.
With the Genesys DXâ„¢ solution, you choose when to strike up a conversation with your visitors based on your website volume, visitor behavior and business needs. Whether your support team invites visitors to proactively chat manually or you implement business rules, Genesys DX puts you in the driver’s seat.
Perfect for smaller websites with less traffic, manual invites let the support team member determine which invitation to send to which visitor based on real-time information. The support team member can see rich data about who’s on the site, including geographic location, keywords used to arrive on site, elapsed time on site, reverse IP and more.
Websites with a larger number of visitors generally benefit from the power of the Genesys DX proactive rules engine. It automatically issues an invite based on predefined website visitor behavior, types of buyers, pages visited and more. Create as many rule sets as you wish, and automatically test one or more proactive chat invitations against another to fine-tune your strategy.
As with almost everything else in Genesys DX, you can customize how your proactive chat invitations look and behave based on visitor actions or type of device.
Maximize mobile engagement by creating an entirely unique set of proactive chat rules tailored for mobile visitors. Genesys DX automatically recognizes the type of device a website visitor is using and presents specific invitations that render beautifully every time.
Genesys DX supports multiple invitation types, including a simple graphic, chat or pre-chat form and mobile versions. You may find that one invitation type yields more impressive acceptance rates than another depending on the circumstances.
Take the first step in bringing the best of proactive chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
