Empower employees to quickly find answers to their questions via an intelligent search or a conversational chatbot.
Equip your teams with artificial intelligence (AI) and knowledge insights so they can answer questions the first time they’re asked.
Seamlessly transition complex inquiries from the bot to a live person using AI-driven knowledge for suggested answers.
Modernize HR with self-service and streamlined onboarding inquiries. Use an easily updatable AI knowledge base to make policy changes.
Coupled with AI assistance, tools like co-browse, remote access and remote control aid in solving more complex, hands-on support inquiries.
Understand your employees better with real-time analytics. Remove the guesswork by optimizing your knowledge for self-service success.
Take advantage of a user-friendly support team interface. Give employees access to AI knowledge behind the scenes, offering relevant content and immediate answers.
Give employees self-service support from their normal workflow. Build widgets into the tools your employees already use, like Microsoft Teams and SharePoint sites.
Transition complex self-service interactions to live support assistance. Include a complete transcript of the bot chat and historical conversations for greater context.
Improve productivity for employees and help desk staff. Begin deflecting routine inquiries as you empower help desk teams with AI assistance and remote support tools for solving complex issues. Internal support teams reclaim valuable time while gaining analytics access to prove value and routinely optimize employee services.
Request a demo to learn how you can start modernizing your employee support. Explore how AI can automate repetitive IT and HR tasks to make life easier for your help desk team. Discover insights from rich analytics and learn how quickly you can review and update the AI knowledge base.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
