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Genesys Choice

Enjoy the freedom to choose what you want,
when you want

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A new way to purchase and consume

With Genesys Choice, you can buy and flexibly use any Genesys technology. Access all Genesys capabilities, artificial intelligence (AI) innovations and even future functionalities. Turn services on or off as needed, scale up or down, and burst at a moment’s notice. Keep pace with rapidly evolving demands — and know you’re getting the most from your investment.

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Get the flexibility and control you need

Scale at a moment’s notice

Stop architecting for peak utilization. Scale and burst to accommodate seasonality and unforeseen demand spikes.

Control what you use

Access the features, functionality, and innovations you need from Genesys Multicloud CX™, private edition and Genesys Cloud CX™.

Maximize your discount

Apply Genesys Choice across business units. Maximize your enterprise-level discount with a single contract for your whole organization.

Manage usage and spending with confidence

Innovate without the hassle

Take advantage of new capabilities and features as they become available. There are no negotiations for innovation access — it’s built right into Genesys Choice.

See your usage and spend

The Genesys Choice portal provides views of both usage and spend against your annual commitment, helping ensure budget adherence.

Change when business dictates

Get the capabilities you need exactly when you need them. Take control of your business by rapidly swapping SKUs or turning functionality on or off.

Reduce billing complexity

Simplified bundled packaging is easy to understand and fast to deploy. Get a single contract with one annual commitment and an enterprise-level discount.

See the possibilities of Genesys Choice

Get started with Genesys Multicloud CX

Learn all you can do with Genesys Multicloud CX to enable conversations across digital and voice channels in an easy, unified interface.

Discover how your company can reap the benefits of a sophisticated, feature-rich solution, transforming your contact center into an AI-powered experience center.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.