Try cloud —
you’re more ready than you think

Discover the power of cloud with your own CCaaS solution. Skip the evaluation process and activate your 12-month trial account today.

Accelerate innovation

Get the most from your investment in Genesys and bring more value into your organization. Receive a continuous stream of new features as they’re released without maintenance windows. New functionality arrives in the background — there’s no downtime for upgrades.

Exceed outcome goals

Try things you’ve been dreaming of with a small team. Explore the added value of self-service bots, digital channels, artificial intelligence-powered forecasting and scheduling, or just put some seats in reserve to handle peak times.

Get started with ease

Skip the evaluation process and experience cloud benefits right away. Your account is easy to activate and quick to set up. With the intuitive Genesys Cloud™ agent interface, administration is easy. And you can get started immediately.

Extend your reach into the cloud

Strengthen your contact center’s resilience today with your new cloud solution

What you need to know:

Try the full suite of Genesys Cloud features for 12 months.
No charge for up to 200 hours per month. No minimum or maximum seat counts. Hours beyond 200 are billed at the standard month-to-month rate.
Offer is exclusive to Genesys customers.

What you get:

Unlimited chat and email
Online training for agents, supervisors and admins
Self-activated setup
Fast deployment

Cloud adaptability is key to staying competitive

Businesses that can’t move their entire contact center operation have another option — a personal cloud solution to enhance a current deployment

Feel the power of a true all-in-one solution

Other vendors can only replicate the off-the-shelf capabilities of Genesys Cloud by stitching together a tapestry of third-party applications. That’s costly for IT to build and maintain. Now you get a full suite of contact center channels, unified communications and workforce engagement at your fingertips.

Get industry-recognized CCaaS technology

Genesys is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ report. We believe Genesys continues to define and redefine the CX space. And we continue to apply that expertise to our development and resiliency strategy. Choose a partner that’s proven and a product that’s innovative.

Benefit from a constant stream of innovation

Genesys Cloud is automatically updated with features as they’re developed — not in your typical upgrade packages. Receive access to the full suite of Genesys Cloud capabilities so you can try what your competitors are using for digital engagement, self-service, workforce management and more.

Get your cloud off the ground — fast

Getting started with Genesys Cloud is much easier than deploying an on-premises solution. We just need a few details about what you want to do with a cloud solution and then Phase 1 is launched and ready in days. Genesys Cloud is easy to learn for agents, supervisors and admins.

Genesys Cloud breaks through the barriers to cloud migration

24 hours

home workers up and running

Source: American Heart Association

50%

savings in TCO

Source: Coca-Cola Bottlers Sales and Service

80%

reduction in web response time

Source: eFinancial

On March 2, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud with 400 staff relieved to be working from home.

— Paul Bourdeaux, Chief Information Officer, Vericity (Fidelity Life Association and eFinancial)

Introducing artificial intelligence will allow us to triage and pre-qualify customer requests for plumbing and gas repairs. Currently, an agent will process around 15 such calls an hour and turn only 50% into appointments. Using bots, we can halve the number of calls and increase that conversion rate to nearer 90%.

— Michelle O’Donnell, Head of Operations, CallPageboy

The Genesys Cloud desktop was easy to pick up. It brings predictability and takes away stress for our agents. Also, we’ve not had a serious outage in 22 months. This is by far the most stable platform we’ve ever used.

— Trond Martinsen, Traffic Manager, Fjellinjen

Let us know when you’re ready

You already own it, so you can skip the evaluation and get right to how you want to use it. Activate your 12-month trial of Genesys Cloud and explore the possibilities of cutting-edge features for improving customer and employee experiences.

I would like someone to reach out to me

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Try cloud — you’re more ready than you think