Try cloud —
you’re more ready than you think
Discover the power of cloud with your own CCaaS solution. Skip the evaluation process and activate your 12-month trial account today.
Get the most from your investment in Genesys and bring more value into your organization. Receive a continuous stream of new features as they’re released without maintenance windows. New functionality arrives in the background — there’s no downtime for upgrades.
Try things you’ve been dreaming of with a small team. Explore the added value of self-service bots, digital channels, artificial intelligence-powered forecasting and scheduling, or just put some seats in reserve to handle peak times.
Skip the evaluation process and experience cloud benefits right away. Your account is easy to activate and quick to set up. With the intuitive Genesys Cloud CX™ agent interface, administration is easy. And you can get started immediately.
Strengthen your contact center’s resilience today with your new cloud solution
Businesses that can’t move their entire contact center operation have another option — a personal cloud solution to enhance a current deployment
Feel the power of a true all-in-one solution
Other vendors can only replicate the off-the-shelf capabilities of Genesys Cloud CX by stitching together a tapestry of third-party applications. That’s costly for IT to build and maintain. Now you get a full suite of contact center channels, unified communications and workforce engagement at your fingertips.
Get industry-recognized CCaaS technology
Genesys is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ report. We believe Genesys continues to define and redefine the CX space. And we continue to apply that expertise to our development and resiliency strategy. Choose a partner that’s proven and a product that’s innovative.
Benefit from a constant stream of innovation
Genesys Cloud CX is automatically updated with features as they’re developed — not in your typical upgrade packages. Receive access to the full suite of Genesys Cloud CX capabilities so you can try what your competitors are using for digital engagement, self-service, workforce management and more.
Get your cloud off the ground — fast
Getting started with Genesys Cloud CX is much easier than deploying an on-premises solution. We just need a few details about what you want to do with a cloud solution and then Phase 1 is launched and ready in days. Genesys Cloud CX is easy to learn for agents, supervisors and admins.
On March 2, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud CX with 400 staff relieved to be working from home.
— Paul Bourdeaux, Chief Information Officer, Vericity (Fidelity Life Association and eFinancial)
Introducing artificial intelligence will allow us to triage and pre-qualify customer requests for plumbing and gas repairs. Currently, an agent will process around 15 such calls an hour and turn only 50% into appointments. Using bots, we can halve the number of calls and increase that conversion rate to nearer 90%.
— Michelle O’Donnell, Head of Operations, CallPageboy
The Genesys Cloud CX desktop was easy to pick up. It brings predictability and takes away stress for our agents. Also, we’ve not had a serious outage in 22 months. This is by far the most stable platform we’ve ever used.
— Trond Martinsen, Traffic Manager, Fjellinjen