Connect with your customers on their favourite channels
Messaging is the fastest-growing and most widely used form of interpersonal communication. Whether it’s Facebook Messenger, WhatsApp, another chat app or an SMS, these services are an important part of your customers’ lives and your customer support strategy.
All of these messaging channels create conversations that can live forever. Context and content are never lost and conversations can pick back up at any time, right where they left off. This gives customers a way to interact with you during found moments of time — rather than setting aside blocks of time.
With Genesys contact centre software, your business can join the world of messaging apps.