Unified communications and collaboration

Collaboration Tools

Elevate business communication with best-in-class collaboration tools

Unified communication and collaboration are essential to your business. The demand for omnichannel experience goes beyond customer expectations—your employees want it too.

Collaboration tools give teams access to communication channels from a single application, on any device. Use video, softphone, screen sharing, dynamic and persistent chat channels, rich employee profiles, and document management—all in one comprehensive solution.

See how Forum Credit Union increased enterprise-wide productivity

Collaborate

Unify employee communications company wide

To improve team collaboration, productivity and customer engagement within your business, your organisation needs a way to connect contact centre users, business users, telephony vendors, partners and customers. Unifying communications across your company gives contact centre agents easy access to the knowledge and resources they need to solve customer issues. The seamless exchange of information drives faster response times, raises customer satisfaction rates and improves workforce optimisation.

One collaboration solution connects your entire workforce

Global offices, distributed teams, remote workers—today’s workforce is varied. But with a modern, unified communications platform, employees are no longer bound by location or hardware. Whether you’re in an office at company headquarters, a work-from-home agent, or a jetsetter who’s seldom in the same place, modern collaboration tools keep you connected to your team.

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Experience Success. Together.

Genesys Recognised by Gartner® as a Leader in the August
2021 Magic Quadrant™️ for Contact Centre as a Service

Share ideas and be more productive

Get the best results with a unified communications platform that combines customer experience management with business communications and collaboration.

Replace your legacy pbx system

Say goodbye to PBX

Replace your legacy PBX system with a modern solution for speed, scalability and agility—across your entire communications portfolio.

Simplified billing cloud communications

One bill keeps it simple

Unify telephony vendors, business users and contact centre users—giving them one bill for all cloud communications.

Telecom

Adapt easily to changing needs

Integrate with carriers and communications solutions to keep pace with shifting business needs.

Simplify communications with a WebRTC softphone

Orchestration

With Genesys Cloud CX™ softphone capabilities, you can eliminate physical phones and associated wiring, administration and maintenance costs. Leveraging WebRTC technology lets you make IP-based phone calls and video calls from anywhere—all you need is internet access. Simply open your browser, plug in your headset and go.