Supervisor copilot is an AI tool designed to aid supervisors in monitoring and managing the performance of agents in a contact center. It offers insights into call quality, agent productivity and customer satisfaction metrics. By analyzing interactions, it can identify coaching opportunities and recommend interventions to improve team performance and ensure compliance with service standards.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
