Omnichannel customer service consists of numerous interactions across multiple touchpoints between a customer, or prospective customer, and product or service provider during the time of sale, and throughout the customer lifecycle.
Today’s tech-savvy customers expect seamless interactions regardless of the various channels, devices or interactions they choose. Most companies can support multi-channel customer engagement—voice, email, web—however, the challenge is simultaneously supporting multiple channels within a single interaction. A lack of integration creates repetitive information, disjointed communication and ultimately, frustrated customers and employees. Genesys omnichannel customer engagement solutions allow organizations to create a seamless, well-connected, customer experience.
Deliver the engaging, integrated service your customers expect. Download the eBook to learn how to deliver an omnichannel customer service.