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What Is An Omnichannel Customer Experience?

An omnichannel customer experience is made up of individual customer touch points, over a variety of channels that seamlessly connect, allowing customers to pick up where they left off on one channel and continue the experience on another.

How Genesys can help

Today’s companies can support multiple channels of customer engagement—web, voice, digital, email and more—however, that is only part of the customer experience. Supporting multiple channels within a single interaction is the complete omnichannel customer experience; and one that is expected by today’s customers.

The Genesys Cloud CX™ platform is the platform for rapid innovation — for organizations of any size and any industry. It’s an API-first solution, with more than ten years of testing, refinement and proven scalability and security.

The Genesys cloud platform creates:

  • Engaged, loyal customers
  • Competitive advantage through integrated omnichannel interaction
  • Streamlined customer service
  • Improved business performance
  • Personalized interactions at every touch point

Win the competitive advantage and deliver the integrated and engaging experience your customers expect. Download the research report to learn the benefits of an omnichannel customer experience