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What is customer service?

Customer service is the support that companies or organizations provide to their customers — before and after a purchase. Today’s customer service goes beyond the traditional telephone support agent. It’s available via email, web, text message and social media.

How Genesys can help

Customers expect an easy, personalized and proactive experience. Customer service technology has become an important component for every brand. The challenge is to support multiple touch points within a single interaction simultaneously to create an optimal omnichannel customer experience. The Genesys Customer Experience Platform provides a foundation for creating the quality service customers expect.

Benefits of the Genesys Customer Experience Platform include:

  • Reduced silos within the contact center
  • Customer engagement context carried across multiple channels and touch points
  • Skilled agents matched to the customer’s needs

Differentiate your brand, improve revenue and increase workforce productivity with optimal customer service. Genesys offers flexible, scalable deployment to match your business and operational needs. Download the ebook to learn how to deliver next-generation customer service.