Customer service is the assistance and service provided by an organization to customers before, during, and after the purchase of products or services.
Customers today expect a personalized, proactive experience that is frustration-free. Customer service technology has become an important component to every brand. The challenge is to simultaneously support multiple touchpoints within a single interaction to create an optimal omnichannel customer experience. The Genesys Customer Experience Platform provides a foundation for creating the quality service your customers expect.
Differentiate your brand; improve revenue; increase workforce productivity with optimal customer service. Genesys offers flexible, scalable deployment to match your business and operational needs. Download the eBook to learn how to deliver next generation customer service .