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Customer satisfaction is a measure of how well a product or service meets or surpasses a customer’s expectation. Customer satisfaction (CSAT) is critical in providing organizations a metric to evaluate how they can improve the customer experience and drive additional revenue.
Companies can increase customer satisfaction by enhancing the customer experience. This means building customer loyalty by delivering effortless customer journeys that involve personalized, proactive service.
Genesys proactive customer communication solutions allow your organization to contact customers using their preferred channel, at their preferred time, with the right message, creating personalized customer experience.
Go beyond delivering customer satisfaction. Transform your customer service to build true competitive advantage and create loyal customers. Find out if you’re ready to win the customer experience game; download the white paper today.