What is customer satisfaction?

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Customer satisfaction is a measure of how well a product or service meets a customer’s expectation. Customer satisfaction (CSAT) is a critical piece for providing metrics to evaluate how you can improve the customer experience and drive additional revenue.

How Genesys can help

Increase customer satisfaction by enhancing the customer experience. This means building customer loyalty by delivering effortless customer journeys that involve personalized, proactive service.

Genesys proactive customer communication solutions allow your organization to contact customers using their preferred channels, at their preferred time, with the right message. This creates a personalized customer experience.

Genesys proactive communication solutions enhance customer satisfaction with:

Proactive Notifications
Outbound Dialing
Proactive Chat
Mobile Interactions
Outbound Communication Campaigns

Transform your customer service to build true competitive advantage and create loyal customers. Download the white paper to learn more.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.