What is Call Center Workforce Optimization?

Q: What is Call Center Workforce Optimization?

Call Center Workforce Optimization is a customer experience strategy that modernizes call center technologies and platforms, through the use of digital channels, to increase employee engagement and improve customer satisfaction.

Call center workforce optimization

A customer experience strategy that modernizes call center technologies and platforms, through the use of digital channels, in order to improve customer satisfaction.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Call center workforce optimization

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