What is an Outbound Call Center?

Engage with Your Customers with an Outbound Call Center from Genesys

An outbound call center is a central point where call center agents contact current or prospective customers on behalf of an organization. Outbound calls are conducted for many purposes, including but not limited to: sales calls to prospective customers, debt collection, customer surveys, or for proactive customer service.

Outbound Proactive Communications

Outbound proactive communications can enhance the customer experience by enabling your company to automatically engage with customers through the channel of their choice with notifications and reminders—through voice, SMS messages, Web chat, social media or email. Outbound call center systems provide effective, low-cost methods to differentiate among the competition and help generate revenue through specific campaigns, reaching customers the way they wish to communicate with your brand. Genesys Outbound Interactive Voice Response (IVR) Solution can provide a personalized customer experience through speech recognition and voice biometrics.

Benefits of Genesys outbound call center solutions are:

  • Increased customer self-service
  • Increased sales transactions
  • Reduced inbound call volumes
  • Integrated connection to customer service

Improve customer experience and engagement with outbound call center services. Learn more about the benefits by downloading the eBook today.

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