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What is an Omnichannel Cloud Call Center?

An omnichannel cloud call center is a multichannel customer experience strategy that delivers a seamless experience across all touch points. It’s easily available via an internet server. Companies that want to enhance their customer experience use omnichannel cloud call center solutions to connect together customer interactions, such as voice, text and social media, to carry context throughout the customer journey.

How Genesys can help

Call centers are under pressure to transform. Tech-savvy customers want the ability to contact companies via their methods of choice. Your call center needs to connect with customers through their preferred channels, integrating all touch points and channels into one platform.

Genesys omnichannel cloud call center solutions enhance your customer experience strategy with:

  • Quick, easy deployment without increasing operational costs
  • Exceptional, high-value customer experiences across a variety channels and touch points
  • Flexibility, security and scalability to continue to evolve with business needs

Download this ebook to learn more about how to design a successful digital customer journey and deliver omnichannel experiences that are personalized, context-based and low effort.