What is a Multi-channel Cloud Contact Center?

Design a Custom CX Strategy with a Multi-channel Cloud Contact Center from Genesys

A multi-channel cloud contact center is a customer experience (CX) solution that integrates multiple touchpoints – including voice, text, social media and the web – making them accessible via an Internet server. A multi-channel cloud contact center can be accessed from virtually anywhere, eliminating the need for increased physical infrastructure while meeting the evolving demands of today’s customer communication preferences.

The Genesys Customer Experience Platform allows organizations to design a custom and cost-effective multi-channel cloud contact center. The single software connects multiple touchpoints to provide omnichannel customer experience and increased customer satisfaction.

A multi-channel cloud contact center enhances the customer experience through:

• Multi-channel interactions, creating an end-to-end customer journey
• Personalized and integrated customer service solutions to deliver on your brand promise
• Competitive advantage through consistent CX at every touchpoint
• Flexible and scalable deployment to meet your business needs today and in the future

Find out how to select the right multi-channel cloud contact center solution to meet your needs. Download the Ovum Report to learn more.