What is a multi-channel cloud contact center?

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A multichannel cloud contact center is a customer experience solution that integrates multiple touchpoints, including voice, text, social media and the web, and makes them accessible via an internet server. You can access a multichannel cloud contact center from virtually anywhere, eliminating the need for increased physical infrastructure while meeting the evolving demands of today’s customer communication preferences.

How Genesys can help

With the Genesys Customer Experience Platform, you can design a custom and cost-effective multichannel cloud contact center. The single software connects multiple touchpoints to provide omnichannel customer experience and increased customer satisfaction.

A multichannel cloud contact center enhances the customer experience through:

Multichannel interactions that create an end-to-end customer journey
Personalized and integrated customer service solutions to deliver on your brand promise
Competitive advantage with a consistent customer experience at every touchpoint
Flexible and scalable deployment to meet your business needs

Find out how to select the right multichannel cloud contact center solution can meet your needs. Download the Ovum Report to learn more.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.