Stand out from the competition in A Bold New Way. Watch Xperience on-demand now.

Journey analytics

Customer journey analytics is the science of analyzing customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. Journey analytics accelerates your ability to analyze customer journeys and score journey performance. It’s a key component in effectively orchestrating personalized customer experiences.

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Journey analytics

Next Steps

Customer journey analytics

Pointillist

Analytics and reporting

Customer journey orchestration