Emergency Location Identification Number

An Emergency Location Identification Number (ELIN) is a 10-digit Direct Inward Dialing (DID) number sourced from a local exchange carrier (LEC). Crucial to modern emergency response systems, an ELIN provides vital location information by pinpointing a caller’’s precise location during a 911 call, enhancing the efficacy of emergency services and improving their outcomes.

Instead of using the caller’’s regular phone number when they initiate an emergency call, the ELIN directs the call to the appropriate Public Safety Answering Point (PSAP) call center, where agents look up the caller’’s location in their database using the ELIN.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Emergency Location Identification Number

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