E.164

The International Telecommunication Union (ITU) defines E.164 as a globally recognized standard for assigning telephone numbers across public switched telephone networks (PSTN) and various data networks.

The E.164 protocol provides a uniform and unique global number to each device on the PSTN that ensures calls and text messages are correctly routed to individual phones across various countries. By validating and verifying phone numbers, this formatting helps prevent fraudulent activities and ensures effective communication.

With a maximum of 15 digits, E.164 numbers integrate all the necessary information to route calls and texts through international and national phone networks, formatted as [+] [country code] [subscriber number, including area code].

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

E.164

Next Steps

Assurance

Trust

Professional Services