Resources are available for those migrating from Avaya to Genesys. Learn More

Business process outsourcing (BPO)

Business process outsourcing (BPO) is the practice of outsourcing specific business processes to a third-party provider. Businesses typically outsource functions outside the specific focus of the business, such as HR services or call center operations. Enlisting an outsourced service can boost efficiency, save costs and free up internal resources to focus on more specialized tasks.