Your Genesys Blog Subscription has been confirmed!
Please add [email protected] to your safe sender list to ensure you receive the weekly blog notifications.
Don't Show This Again.
Genesys CX18 is right around the corner and we’ve got some exciting things in store. We look forward to bringing you into the future of customer experience to explore new and revolutionary technologies. And, when you attend DevCon at CX18, you’ll even have a chance to create one. This year’s DevCon at CX18 not only gives Genesys developers more technical learning opportunities, it also features a hackathon.
There is so much to look forward to and you don’t have to wait; download the CX18 mobile app from the App Store or Google Play store now to begin engaging your fellow attendees, the Genesys team and, of course, our valuable partners. That’s right—the Partner Demo Battle returns to CX18.
Last year, Anana dominated at both events – in Indianapolis and Brussels. This year, contenders from all over the world will battle it out live in the Partner Pavilion for the honorable title of “AppFoundry App of the Year.” And we need your help to determine the best demonstration from 12 featured applications within the AppFoundry marketplace.
Before you head to Nashville, take a minute to familiarize yourself with the competition and come prepared for the Partner Demo Battle. Check out the competitors’ demo videos below and cast a vote for your favorite entry using the Genesys CX18 mobile app starting Monday April 30th.
InGenius Connects Genesys Phones to Microsoft Dynamics and ServiceNow – InGenius
InGenius® connects your Genesys phone system to Microsoft Dynamics 365 and ServiceNow, unlocking the power of your contact center. As a computer telephony integration innovator, InGenius helps organizations increase productivity and customer satisfaction with maximum flexibility. Experience next-generation CTI with guaranteed success.
PCI Pal Agent Assist – PCI Pal
Contact center agents use PCI Pal Agent Assist on live calls to capture cardholder information securely, maintaining the conversation with the customer at all times.
PureInsights – A Star Wars Story – PureInsights
C3PO and R2D2 discuss the upcoming Genesys® Purecloud® platform implementation and how PureInsights helps the company with real-time dashboard and advanced reporting needs.
ContactRelief Genesys AppFoundry Explainer – ContactRelief
The Disaster Decision Engine from ContactRelief monitors 24/7 for disasters, both natural and manmade, and then makes recommendations to amplify, redirect, suspend or resume contact with the affected areas. With direct integration into your Genesys system, the Disaster Decision Engine alerts you and makes recommendations so you can make informed decisions on where and when to specialize your inbound and outbound call flow. You get weather alerts, disaster declarations, power outage notifications, package delivery suspensions, breaking news events and much more. It enables you to customize your inbound handling and prioritize your outreach efforts, improving contact efficiency, lowering business risk and strengthening your company’s brand image. Available for the PureCloud platform with availability for the Genesys PureConnectTM platform and the PureEngageTM platform coming soon.
Stop the Madness! Make Your IVR Admin Dreams Come True! – AVDS
AVDS simplifies IVR administration with this web-based app to quickly render attendant profiles, export views, generate reports and improve your overall contact center performance while saving money.
Anana Action Kids – Anana
Fighting an outbreak of bad customer experience in the Acme Call Centre, see how Anana Accelerate and Mission Control make delivery and operation of Genesys customer experience solutions as easy as child’s play.
Aria SWIFT: A First Step to Your Omnichannel Transformation – Aria Solutions
Many legacy and end-of-life call center systems need to be upgraded to allow the omnichannel transformation. The Aria SWIFT solution is a rapid deployment of the PureEngage platform and intelligent routing (in less than 90 days). Due to its high flexibility, you can add business and omnichannel capabilities, as needed and without limitations, as part of later phases.
Authenticate without Compromise – Pindrop
Pindrop provides authentication and anti-fraud solutions, enabling seamless verification while protecting against threats and keeping your customers happy.
Avtex InteractionSync for PureCloud – Avtex
At Avtex, we believe that it shouldn’t be difficult to make the perfect cup of coffee—or provide perfect customer interactions. While we can’t take credit for making the perfect cup of coffee any easier, we have developed an innovative way to streamline customer interactions and improve employee experiences. Join us as we explore the old way as well as the new, better way of doing things.
CardEasy – Keypad Payment by Phone – Syntec
Winner of the Genesys “Best Security Solution” award at Call & Contact Centre Expo, 2018. Syntec’s patented system lets your customers enter payment card numbers on their phone’s touchtone keypad (DTMF), in live conversation with the agent or via self-service IVR. So the numbers are no longer visible or audible to agents and call recordings, thus de-scoping the call center from PCI DSS, reducing call handling times and improving customer trust.
Call Journey – Conversation Analytics Street Style Explainer – Call Journey
We’re gonna make you an offer you can’t refuse. Say hello to our little friend, Tony. He’s about to explain conversation analytics to you. You better listen up (to your customers).
Link. See. Engage with QuickPivot – QuickPivot
The QuickPivot Customer Data Platform and Marketing Cloud enable companies to gather a wide range of customer data across all channels, provide real-time customer journey insights and improve marketing ROI through personalized communications. The QuickPivot application will enable Genesys agents to become brand ambassadors for your clients, turning every call or chat session into an opportunity to drive engagement and loyalty.
Watch and Vote
Be sure to watch all the entrant videos and cast your vote starting Monday April 30th. Participants will be entered in a drawing to win an Apple Watch. All votes must be submitted by 4:00 PM on May 3, 2018.
We’ll announce the winning “AppFoundry App of the Year,” and the lucky raffle winner at the closing reception on the last day of CX18. Thank you to all entrants and participants for joining us at CX18. We look forward to seeing you in Music City.
Subscribe to our free newsletter and get the Genesys blog updates in your inbox.