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Customer experience (CX) has become the most important brand differentiator in business. Having the highest-quality product or the lowest price isn’t enough anymore. Every moment that you engage with your customers matters—whether it’s with a live agent, a voicebot or chatbot, an advertisement, or an offer. These interactions all serve to create customer experience. When that experience is great, it’s a win for your business, your employees and, of course, your customers. And, at Genesys, we recognize your work with our annual Customer Innovation Awards.
What It Takes to Win a Genesys Customer Innovation Award
Building better customer experience has become increasingly complex as businesses support customers across multiple channels 24/7 while trying to deepen those relationships. It requires you to hire and engage the right talent and to implement technology that powers customer experience along all your customer journeys.
This type of vision and commitment to your customers is the impetus behind the annual Genesys Customer Innovation Awards. It’s a platform for celebrating teams who go above and beyond—and take customer experience to new heights. We understand the critical value of great customer experience and our Customer Innovation Award winners do, too.
Winning teams are the best of the best, and they have the metrics to validate their accomplishments. We honor companies that have what it takes—no matter their size, industry or global region.
Take a look at some videos of last year’s winners. Affinbank, one of the largest banks in Malaysia, reduced its average abandon rate by 40%. Heineken Mexico completely transformed its operational model and increased outbound productivity by 20%. Then there’s Harambee, winner of our first CX Game Changer award. This South African not-for-profit business connects poverty-stricken youth with employers who are looking for entry-level talent. Their inspired idea took off with innovative use of technology that enables a direct, positive impact on people’s lives.
Nominations Now Open for the 2019 Genesys Customer Innovation Awards
At Genesys, we’re fortunate enough to work with some of the most impressive customer service leaders across the globe—from small businesses just beginning to taste success, to the world’s most iconic brands. Nothing gives us greater pleasure than applauding their customer service successes and bringing them together to share knowledge and best practices.
Now in its 14th consecutive year, the Genesys Customer Innovation Awards recognize the innovation, ingenuity, and dedication that these leaders have for making their customers’ experiences a top priority. It’s time to recognize the customer experience innovators all around you.
I’m excited to share that our nomination process is now open for the 2019 Genesys Customer Innovation Awards. You can nominate your company in one of the seven award categories:
This year, we added two new award categories. The CX Sales and Marketing Performer award will acknowledge roles that are increasingly critical to informed decision making around customer experience. The CX Team Player award recognizes productivity improvements using Genesys automation tools, such as Workforce Engagement Management and Workload Management.
Start Here and Submit Your Nomination
This year, there will be nine winners in seven awards categories. And while we always have numerous deserving customers, there’s only one way to win: Submit your nominations by April 5, 2019. Winners will be announced on June 12 at Xperience19.
We do our part with Genesys technology innovations. But we can’t claim success until organizations like yours put that technology to the test and fully realize the potential. In other words, our innovations are tightly linked to yours. And your innovations are the work of high-achieving employees who do whatever it takes to help your customers.
From contact center agents to IT staff to HR recruiters, many people play a role in delivering excellent customer experience. Celebrate their success and let your teams know that their contributions matter.
Join us at Xperience19 in Denver, Colorado, on June 10-13, 2019, as we announce the 2019 Genesys Customer Innovation Awards winners. In addition to recognition among their peers, these VIPs receive a free ticket to the event, plus travel and hotel costs.
Please note: Genesys employees, customers, and partners are eligible to nominate any Genesys customer for a 2019 Customer Innovation Award
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