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As financial instability continues to affect several contact center infrastructure (CCI) vendors, it’s understandable for IT leaders and contact center executives to seek clear guidance and direction when choosing the right solution for their organizations. The recent 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report is a leading industry source for evaluating contact center infrastructure vendors. In this year’s report, Genesys was recognized as a leader for the ninth consecutive year, and has been given the highest placement overall for its “ability to execute.”
The 2017 Gartner Magic Quadrant Contact Center Infrastructure, Worldwide report evaluates 12 leading CCI vendors on completeness of vision and ability to execute. The results are positioned within four unique quadrants: visionaries, niche payers, challengers and leaders.
Look to the results when making contact center solution decisions
The Gartner Magic Quadrant Contact Center Infrastructure, Worldwide report helps prospective buyers make an educated decision when selecting a contact center solution. The following are five strategies we recommend for using the report:
We encourage you to check out the 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide report for yourself.
Gartner does not endorse any vendor, product, or service depicted in its research or publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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