Happy CX Day and Customer Service Week! You’ve worked hard all year connecting with your customers. Now it’s time to have some fun and connect with your colleagues. Show how well you know Genesys, make some moments connected with your peers — and win!

Here’s how it works: The first step is to answer nine questions about Genesys (Hint: You can find answers to these questions on Genesys.com). Once you submit your answers, we’ll send you a jigsaw puzzle to put together with your peers. Take a break from work each day and add a puzzle piece, then post your completed puzzle to Twitter, tag the @Genesys handle and use the #CXLife hashtag.

But don’t take too long: The first three people to complete the puzzle and share on Twitter, get a free pass to Xperience 2020 — the CX event of the year. All puzzles must be completed by October 30, 2019 to be eligible for the prize.

Let’s get started and have some fun for CX Day.

Record your answers on this form by Friday October 11, 2019 at 5:00 PM. ET. Be sure to add your name and address so we can ship your jigsaw puzzle to you. Remember: Answers can be found at Genesys.com.

Get to Know Genesys Puzzle Questions: 

  1. How long has Genesys spent refining and testing the Genesys Cloud development philosophy and platform architecture?
  2. How many siloed contact centers did Westpac New Zealand integrate into a single virtual PureCloud contact center?
  3. What’s the name of the popular Genesys workshop and webinar series that helps people get started with artificial intelligence (AI) in just an hour?
  4. In a recent press release, Genesys Cloud had what percentage year-over-year annual revenue growth?
  5. How many customers does Genesys have?
  6. What is the URL for the Genesys blog?
  7. In the recent blog post from Robin Gareiss from Nemertes Research, what percentage of companies use omnichannel in 2019?
  8. In which city will the Genesys customer experience event of the year, Xperience, be held in May 2020?
  9. How many CX Heroes have we announced in 2019, so far?

Connect Moments With the Genesys Puzzle

Once you’ve collected your answers — be sure to record them on this form by Friday October 11, 2019 at 5:00 PM. ET.  If you’ve answered all questions correctly, we’ll ship you a Genesys Day jigsaw puzzle. You should receive it in two days.

  • Complete the Genesys Day puzzle and share a photo on Twitter. Tag the @Genesys handle and use the #CXLife hashtag in your social media copy. We’d also love to photos of you and your peers working on the puzzle, so tag those too.
  • All puzzles must be completed by October 30, 2019 to be eligible for the prize.
  • The first three people to complete the puzzle and share it on Twitter will win a free pass to Xperience 2020.

CX Day isn’t just a day; it’s a way of life. At Genesys, we imagine a world where all the pieces of the puzzle are linked for customers — and each customer is treated like they’re the only one who matters.

To learn more about how customer experience is changing with the experience economy, check out our webinar “Get personalization right for your customers,” with Genesys CEO Tony Bates and customer experience industry pioneer, Jeanne Bliss.

See full Contest Rules for regulations.