COVID-19 impact. Information here

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Thanks to you,
for all you do.

This CX Day we celebrate the contributions of customer experience professionals around the world, who aren’t recognized enough for the great work they do.

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The world stopped, customer service didn’t

Thanks to you, service continued when the world changed overnight. Thanks to you, the calls were answered, the questions addressed, the anxieties calmed. Thanks to you, countless customers experienced a moment of normalcy when the world felt all but normal.

And for this we say thanks, to you.

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Let’s celebrate you

We’ve got your back – at your desk or in the kitchen.

Calling all customer service representatives. We want to hear your stories. We know providing customer service has been a challenge during COVID-19. Tell us how you have continued to support your customers, or what it has been like working from home.

For those who submit a story from North America, dinner will be on us – you will receive a $200 Hello Fresh gift card. You will also be entered into a drawing to win a comfortable Steelcase Series 1 office chair.

Creating a lifeline in a crisis

Every day, customer service representatives go above and beyond to help their customers. Meet Norma Adriana Delgado, Digital Services Manager, Telefonica. See how this agent sprung into action during the catastrophic Mexico City earthquake.

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CX Day learning opportunities

Cxday ebook

Best practice ebook

Make every customer interaction count with customer service best practices.

Cxday blog

Genesys blog

Check out the Genesys blog for daily content about customer experience, artificial intelligence, employee experience and cloud solutions.

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Customer infographic

Get a behind-the-scenes look at Genesys customer, Bradesco Next, and how it empowers agents for great customer service.

Cxday course

CX course certificate

Learn the top 10 skills every agent needs to know and how to handle difficult customer situations.

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