10 Reasons to Make the Switch to a PureCloud Call Center Solution

If your call center or, even worse, your customers suffer from an ineffective and frustrating experience, then it’s time to consider a new solution. The Genesys PureCloud call center application is a simple, all-in-one, easy-to-use platform that was born in the cloud and backed by the leader in customer service solutions. Continue reading to learn 10 reasons why you should make the switch.

1. Cloud Agility

The PureCloud platform is a truly native cloud 2.0 solution that’s built to deliver continuous and rapid innovation. As the first cloud contact center platform built using microservices, it’s comprised of hundreds of small, independent microservices that can recover quickly if there’s a failure—often before you even know an outage has occurred.

2. All-in-One Solution

Most companies in the contact center industry either build point solutions or integrate acquired technology into separate silos. Out of the box, the PureCloud solution includes all the technology required to focus on your customers, including advanced ACD routing for interactions all on channels, customer co-browse and screen share, self-service IVR, outbound campaigns, quality monitoring and assurance, workforce management, graphical agent scripting, and real-time and historical reporting.

3. Transparency and Resources

There’s no need to waste time looking for answers to straightforward questions. With the PureCloud platform, you get easy access to vital information, including simple and flexible subscription terms and pricing.

4. Fast and Easy Deployment

With the PureCloud platform, you can be up and running in weeks—not months—because of easy sign-up and activation, simple telco connectivity, and zero-client footprint web interface.

5. Open Platform for Fast Integrations

Get access to more than 40 easy-to-install and secure integrations, with three main ways to integrate data, when you deploy the PureCloud platform.

6. Simple Pricing and Flexible Terms

Genesys offers full pricing transparency and subscription options, for an all-in-one platform based on your business needs.

7. Do-It-Yourself Administration

The simple user interface of the PureCloud platform lets you stay in full control of contact flows, queues, skills and more. In-app user guidance, a robust resource center for admins and users, as well as an online training center and community help you manage your employees—instead of managing a tool.

8. End-to-End Omnichannel Management

The PureCloud solution unifies all communication channels, interactions, and work items through omnichannel routing. This allows you to design, monitor and tune the entire customer journey while delivering a consistent omnichannel customer experience.

9. Superior User Interface

The platform is easy to learn, with a straightforward, integrated and intuitive user interface that’s built for collaboration. Everything your agent needs is built-in to automate tasks, get insights into customer journeys and gain operational efficiencies.

10. Innovation and Leadership

For the 10th year, we are honored to be a leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. In 2017, Gartner placed Genesys highest among all vendors for our ability to execute and completeness of vision.

When it’s time to move to the PureCloud platform, you won’t have to go it alone. Genesys offers a host of resources, including our PureCloud call center migration kit, to make the switch as simple and painless as possible.