contact center platform
Cloud-based contact center
Customer service can be complex. But, the tools you use shouldn’t be. When customers call, chat, email or text, the right contact center solution makes it easy to communicate with them and deliver a great customer experience.
The Genesys™ PureCloud™ platform was built from the ground up to leverage the true power and vast benefits of the cloud. It captures and consolidates customer conversations in one place, making it easy for you to spot trends, collaborate across teams and solve problems. Give your business a complete customer engagement and communication solution so you can provide a great customer experience and better engage your employees.
Find out more about these capabilities…
Get up and running fast
for long-term benefits
Easy to deploy, Easy to use
An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.
The power to grow
The PureCloud platform gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.
Understand what’s happening
Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact center analytics and insights.
Manage your people and systems
The intuitive analytics in the PureCloud platform empower you with insights—from high level summaries down to customized and detailed views. Leverage these tools to develop and make the most of each employee.
Forrester: The Total Economic Impact™ of the Genesys PureCloud platform
In a world where customer service expectations are changing at lightning speed, PureCloud gives us a serious competitive advantage.
Ian Roberts, Operations Leader, Quicken Customer Care
Happy teams = happy customers
Make it easy
Siloed applications and the need to repeat information frustrate both your customers and agents. Give your employees a single, easy-to-use desktop that handles every interaction including customer details as the call, email or chat arrives.
Bring your team together across channels, campaigns and tools. Unified communication and collaboration tools let employees talk, chat, video, group chat, or search for and find the expert they need to resolve the issue at hand.
Continue the conversation
Built to be omnichannel, the PureCloud platform tracks the conversation from everywhere, so you always have the data you need to respond quickly. Wherever customers engage you, you’re covered.
The data to manage your teams
Interactive dashboards provide a consolidated view of customers, agents and interactions—across all media types. See what you want, how you want, to make the best-informed decisions.
Better for your customers, better for your business
Give customers options
Customers have higher expectations than ever. Give them the choice of channel with chat, SMS, email or a call—and provide a consistent experience no matter how they engage you.
Choose a no-risk solution
The PureCloud contact center platform is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required —even if you want to add voice services.
Trust and transparency
The last thing you need is for your contact center software to fail. To ensure your platform is running smoothly, check the public-facing status page for live updates and proactive notifications.