The CX+AI Event of the year
Register for $1,895 USD until September 7.
Gaylord Opryland, Nashville, Tennessee
Sep 8 – 10, 2025
Why attend
Learn from industry leaders and peers
Interact with the innovative leaders and global brands that are shaping AI and the experience economy.
Explore over 100 sessions and interactive experiences
Immerse yourself in expert-led discussions, hands-on workshops and real-world case studies designed to inspire innovation.
Network with colleagues and experts
Connect and collaborate with your industry peers through roundtable discussions, networking breakfasts and social events.
See the future of CX and AI firsthand
Gain insights on how to get more out of your current investment or level up your business with innovations from Genesys product and services teams.
10:00 AM
1:00 PM – 5:00 PM
Start Xperience with hands-on, practical learning to help you sharpen your skills and maximize your Genesys investment.
5:00 PM – 5:30 PM
Kick off Genesys Xperience 2025 at the welcome reception with the Genesys Customer Innovation Awards. We’ll honor the 12 industry pioneers — across seven categories — who boldly reimagine and elevate customer experiences through innovation, transformation and impact.
5:30 PM – 7:00 PM
Connect with peers; explore partner innovations; and enjoy food, drinks and interactive experiences in a lively networking atmosphere.
9:00 AM – 11:30 AM
Genesys delivers agentic AI in the experience economy
Our executive team shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees. We’ll share our vision and the strategic roadmap to agentic AI: the Levels of AI-Powered Experience Orchestration. We’ll also highlight our AI innovations and the incredible momentum of the Genesys Cloud™ platform; share real-world use cases from our customers; and show how Genesys Cloud is fueling their success.
11:30 AM – 5:00 PM
Learn from industry leaders and peers
Interact with the innovative leaders and global brands that are shaping AI and the experience economy.
See the future of CX and AI firsthand
Gain insights on how to get more out of your current investment or level up your business with innovations from Genesys product and services teams and our partner ecosystem.
9:00 AM – 9:45 AM
Preparing for universal agentic experience orchestration
The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, we’ll demystify the promise of agentic AI and clarify what true technological agency means as organizations prepare for Level 5 of experience orchestration.
10:00 AM – 3:30 PM
Explore over 100 sessions and interactive experiences
Immerse yourself in expert-led discussions, hands-on workshops and real-world case studies designed to inspire innovation.
Network with colleagues and experts
Connect and collaborate with your industry peers through roundtable discussions, networking breakfasts and social events.
3:30 PM – 4:15 PM
Get inspired by an exciting AI visionary who will share powerful insights on the ethical future of artificial intelligence and its transformative impact on human-centered customer experiences.
Announcement coming soon!
6:30 PM – 10:30 PM
Join us for a high-energy festival celebration featuring live entertainment, immersive experiences and a vibrant atmosphere that captures the spirit of Nashville as we toast an unforgettable week.
From expert-led talks and hands-on workshops to real-world case studies, Xperience delivers the insights you need to navigate the experience economy. Dive into AI-powered CX innovations and proven strategies that will propel your organization to the next level of experience orchestration.
Discover the next-generation agent for autonomous and smarter CX.
Design bespoke CX on a scalable, responsible platform for growth.
Navigate the shift from isolated touchpoints to seamless end-to-end experiences.
Transform agent roles and performance through dynamic human-AI synergy.
Convert AI-driven CX into ROI – cutting costs, raising revenue and earning loyalty.
Unify channels to orchestrate outcome-driven customer journeys.
Speakers
Get inspired by world-class leaders, bold thinkers and industry trailblazers.
Regular pricing is your last chance to secure premium content at a preferred cost.
The cost of attending Xperience 2025 isn’t just justified — it’s outweighed by the value you’ll gain. This event delivers strategic insights, career-advancing opportunities and tangible perks that make it a smart investment for you and your organization.
Customize our handy email template to convince your boss that attending Xperience is a win-win for you and your organization.
Sneak peak
What does it mean to be a Genesys Orchestrator — the next level of your orchestration journey with Genesys? At Xperience, you’ll find out how you can direct your experience as a Genesys Producer, Conductor, Composer or Maestro.
Xperience sponsors are visionary brands that create world-class customer experiences. Their support connects you with leading CX professionals and decision-makers, helping to elevate engagement and inspire solutions. Explore our sponsors and discover the partners making the next level of experience possible.
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact us at GenesysXperience@genesys.com.
Genesys Xperience is an annual event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions, workshops and networking opportunities with experts and thought leaders in the field.
The fee includes pass offerings and benefits (your badge, materials and access to the keynote/breakout sessions; community expo; meals; receptions and the “Xtravaganza” closing party). The registration fee doesn’t include your hotel, airfare or transportation between the hotel and airport. Credit cards are the only method of payment that will be accepted (Visa, Mastercard or American Express).
Once you register, you’ll receive information on how to book at the Gaylord Opryland at the event rate as well as a list of other nearby options to choose from. The room block is first come, first served, and the daily rate is $289, plus a $28 daily resort fee, plus taxes.
Sponsoring Xperience positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more, contact our Sponsorship team at Sponsorship@genesys.com.
