AppFoundry Webinar

A look at voice biometrics and why you should care

Customers expect good service that predicts their needs and delivers on their expectations. And they look to contact center agents for answers. But those agents need to be sure they’re speaking with the actual customer they should be speaking with — over the phone. This makes fraud reduction a top priority — and this is where voice biometrics comes in.

As major financial institutions, healthcare providers and government agencies turn to active voice authentication to verify claimed identities over vulnerable voice channels, the growth of voice biometrics is exponential. Join us on Tuesday, September 22, 2020 at 8 AM PT, for a webinar that explores the world of voice. Learn what makes voice biometrics so user-friendly, verticals of adoption, compatibility with the Genesys Cloud™ platform, sales tactics and available resources. With LumenVox Active Voice Authentication technology, ensure you are providing a quick, convenient and secure authentication strategy to make your customers’ contact center shine.

Meet the Speaker

Matt Whipple
Senior VP, Voice Biometrics
LumenVox

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.