AppFoundry Webinar

Using data to drive agent performance

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Wednesday, August 26, 2020 at 8 AM PDT

The novel coronavirus pandemic turned our world upside down. And you likely had to execute a quick, emergency plan to get your contact center agents the technology and resources necessary to work from home. Now that employees are settled into this new working dynamic, it’s time to measure performance. In the contact center, better agent performance leads to agent satisfaction — and that, ultimately, improves the customer experience.

Agent scorecards give your managers and team leaders the performance insights they need – without the grind of manually pulling together the data. In this webinar, you’ll learn which data points to measure to gauge agent performance. Join us on August 26th to find out how the Brightmetrics Agent Balanced Scorecard helps you save time pulling the most useful data to improve your agents’ performance.

Meet the Speaker

Matt   brightmetrics

Matt Beatty
EVP of Sales and Marketing