AppFoundry Webinar

Using data to drive agent performance

Wednesday, August 26, 2020 at 8 AM PDT

The novel coronavirus pandemic turned our world upside down. And you likely had to execute a quick, emergency plan to get your contact center agents the technology and resources necessary to work from home. Now that employees are settled into this new working dynamic, it’s time to measure performance. In the contact center, better agent performance leads to agent satisfaction — and that, ultimately, improves the customer experience.

Agent scorecards give your managers and team leaders the performance insights they need – without the grind of manually pulling together the data. In this webinar, you’ll learn which data points to measure to gauge agent performance. Join us on August 26th to find out how the Brightmetrics Agent Balanced Scorecard helps you save time pulling the most useful data to improve your agents’ performance.

Meet the Speaker

Matt Beatty
EVP of Sales and Marketing
Brightmetrics

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.