Unleash the power of your people

Leverage your Genesys Cloud 3 license to bring your contact center productivity to new heights

The effects of COVID are still being felt on a social and financial scale worldwide. Chiefly, the demand for workers has increased dramatically, giving would-be employees greater expectations of the companies they work in.  So, with more and more agents leaving their jobs, the shift in priorities for companies will be to retain their workers. A foolproof way of doing so is by providing employees with tools built and designed for their specific needs that help make employees’ work easier and, ultimately, makes a huge difference in retaining talent. 

Join Tracy Diretto, Director of Customer Success Adoption, Andrew Robson, Principal Value Consultant, and Marcela Areiza, Product Marketing Manager for WEM, as they discuss the changing reality of work, the value of workforce engagement management, and how to start leveraging your Genesys Cloud 3 license’s WEM capabilities to better engage your workforce. 

Discover how Workforce Engagement can help you: 

  • Understand and respond effectively to the demands of the new workforce 
  • Realize the value of your WEM suite in keeping contact center costs down 
  • Get started implementing capabilities like gamification, coaching and agent development, and speech and text analytics to elevate your employee experience

Meet the Speakers

Headshot tracy diretto

Tracy Diretto
Director of Customer Success Adoption

Headshot andrew robson

Andrew Robson
Principal Value Consultant

Headshot marcela areiza

Marcela Areiza
Product Marketing Manager – WEM