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Delivering empathy with digital government services

How do we bring empathy into digital government services? Steven Boberski, Genesys Federal, addressed this challenge at this year’s FCW IT Modernization Summit.

  • Critical components to bring empathy into digital government services
  • The role of data, AI and digital channels combined with human engagement
  • An example of proactive and predictive service in government
  • How to create empathetic experiences for government customer service representatives as well as constituents

View the on-demand presentation to learn more.

Meet the Speakers

Headshot steve boberski

Steve Boberski
Senior Business Development Executive