AppFoundry Webinar

The role of Voice AI in business continuity

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Friday, May 29, 2020 at 8AM PST

Business-as-usual in the call center is transforming — from the technology to analyze calls, to team structure, to how remote agents are enabled to provide more empathetic customer experiences.

As we enter month three of one of the biggest global disruptions contact centers have seen, business continuity is becoming an increasingly delicate challenge.

From assessing financial and operational risks to helping a newly-minted remote workforce rapidly adopt new messaging and processes, agility will be the defining feature of contact centers who are able to weather the storm. And Voice AI is a tool that can help you succeed.

In this webinar, you’ll learn:

  • Top voice interactions you should be monitoring to mitigate business impact of COVID-19
  • Ways to use Voice AI to improve customer experiences at scale
  • How to leverage voice calls to coach your agents on empathy and productivity
  • Actionable tips for automating QA process and agent evaluations
  • Practical ways to surface compliance and safety risks

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Meet the Speaker

Petelee

Pete Lee
VP of Global Alliances and Sales
Observe.AI

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