AppFoundry On-demand Webinar

Solve Post-COVID-19 Business Problems With Texting

The COVID-19 pandemic has permanently changed customer expectations — and how customers want to engage with you. Text messages are now critical to giving customers the experience they expect. Still, it can be difficult for businesses to get started with this channel.

In this webinar you’ll learn how to:

Use texting to manage call volumes while cutting operational costs
Make your business more responsive — without adding headcount — using agentless SMS
Increase customer engagement with text messages

Meet the Speakers

Rob Oscanyan

Director of Marketing

Textel

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.