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Solutions
By Industry
Retail
Connect your customer journey with omnichannel retail support.
Banking
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government with Genesys.
Healthcare
Create secure, connected patient experiences at every touchpoint.
By Org Type
Enterprise
Manage complex experiences with enterprise contact center software.
SMB
Deliver big customer experiences with small business solutions.
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Products
Capabilities
Call center software
Run your contact center with software that makes great customer experience easy.
Artificial Intelligence
Power your contact center with Genesys AI for personalized experiences at scale.
Integrations and apps
Craft a custom call center with apps and integrations.
Messaging
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Chatbots
Give your customers 24/7 self-serve assistance with intelligent automation.
Voicebots
Build better bots with natural language understanding for smart self-service.
Chat
Make your website a conversation starter with live chat and solve issues in real time.
Workforce Engagement
Attract, nurture and retain the best agents for your call center.
Products
Genesys Cloud
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Genesys Engage
Deliver competitively superior customer experiences and digital transformation at any scale.
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Why Genesys
Super Human Service for your contact center
Unlock the powerful combination of your people and our cloud.
The Genesys edge
Latest Innovations
We’re constantly innovating. See the latest customer and employee experience releases.
Trust & Security
See how Genesys solutions meet and exceed modern security standards.
Customer success
Choose a dedicated partner that works with you before, during and after your deployment.
Beyond
A community of continuous learning and innovation for customer experience professionals.
Who we are
Our vision
Create experiences rooted in empathy — to build trust and earn loyalty.
Our customers
See how Genesys call center and customer experience solutions help businesses succeed.
Our partners
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Our story
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
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Resources
Get real-world CX survival secrets
Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty.
We Can Help
Improve customer experience
Learn how to serve customers where they are and guide them on more productive journeys.
Improve employee experience
Explore ways to engage and empower your team — because helping people is a great job.
Level up your technology
Maximize your customer experience technology to reach your goals and delight customers.
Grow your business
Win and keep customers with a blended approach to sales, marketing and support.
Explore
Events
Save the date for these upcoming Genesys events — virtual and in-person.
Blog and podcasts
Gain insights from customers, employees, industry thought leaders and more.
Webinars
Watch and listen your way to better customer experience and more connected moments.
Genesys guided tour
Explore the features and functionality of Genesys Cloud in this self-guided tour.
More resources
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