Register now for the CX event of the year. Join Genesys live in Denver, Colorado for Xperience 2023.

Monthly Demo

See Genesys Cloud CX in action: Accurately plan for 2021 with WEM

On-Demand Webinar

Recognizing patterns from this year allows you to accurately plan for 2021. The artificial intelligence (AI)-powered forecasting engine in Genesys Cloud CXTM Workforce Engagement Management capabilities uses seasonal, trend and stationary data to identify outliers and detect patterns.

In this month’s Genesys Cloud CX demo, we’ll review everything you need to start 2021 on the right foot. We’ll discuss what forecasting is, why it’s important and, more importantly, how the Genesys AI-powered forecasting engine helps you prepare for what’s to come.

Meet the Speaker

Brad forsythe webinar image

Brad Forsythe
Senior Strategic Sales Consultant