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Monthly Demo

See Genesys Cloud CX in action: Accurately plan for 2021 with WEM

On-Demand Webinar

Recognizing patterns from this year allows you to accurately plan for 2021. The artificial intelligence (AI)-powered forecasting engine in Genesys Cloud CXTM Workforce Engagement Management capabilities uses seasonal, trend and stationary data to identify outliers and detect patterns.

In this month’s Genesys Cloud CX demo, we’ll review everything you need to start 2021 on the right foot. We’ll discuss what forecasting is, why it’s important and, more importantly, how the Genesys AI-powered forecasting engine helps you prepare for what’s to come.

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Meet the Speaker

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Brad Forsythe
Senior Strategic Sales Consultant
Genesys

Genesys.com
+1.888.436.3797
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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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