Monthly Demo

See Genesys Cloud in action: Predictive Routing

On-Demand Webinar

Connecting customers to the right agent is key to delivering outstanding customer experiences. In this live demo of the Genesys Cloud^TM platform, you’ll see how easy it is to use artificial intelligence (AI)-driven predictive routing to make those connections.

Predictive routing analyzes real-time data to match customers with the best agent for their needs — and optimizes each interaction through machine learning.

In this 20-minute demo, you’ll learn how to:

Replace manual routing methods with smart automated routing
Determine which queues benefit most from optimization
Quickly install a free, 30-day trial

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Meet the Speaker

JJ Earle-Henson
Senior Strategic Sales Consultant
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.