Monthly Demo

See Genesys Cloud in action: Predictive Routing

On-Demand Webinar

Connecting customers to the right agent is key to delivering outstanding customer experiences. In this live demo of the Genesys CloudTM platform, you’ll see how easy it is to use artificial intelligence (AI)-driven predictive routing to make those connections.

Predictive routing analyzes real-time data to match customers with the best agent for their needs — and optimizes each interaction through machine learning.

In this 20-minute demo, you’ll learn how to:

  • Replace manual routing methods with smart automated routing
  • Determine which queues benefit most from optimization
  • Quickly install a free, 30-day trial

Meet the Speaker

Jj earle henson webinar image

JJ Earle-Henson
Senior Strategic Sales Consultant